Addressing today's corporate challenges requires forward thinking, quality planning, intense strategic focus, continuous attention to the bottom line, and an infrastructure of supportive partnerships. Working together, these elements empower our customers to turn today’s visions into tomorrow’s accomplishments.
When it comes to customers developing and achieving newly defined goals, making the most of new opportunities and creating a high degree of stockholder satisfaction, Corporate Facilities Group offers proactive solutions that maximize the efficiency, service delivery and utilization of our customers assets while increasing the value of their assets and reducing operating costs.
Services
Corporate Facilities Group offers a variety of services, including facilities management, building operations, engineering services, critical data center operations, energy audits, maintenance personnel, construction management, national purchasing programs, cost reduction programs, recycling programs, facility assessment evaluations and technical consulting services.
We provide superior corporate facilities services and maximize the value of our customers' assets through forward thinking innovation and technology, combined with a commitment to excellence in all that we do.
Customer service, innovation, technology and value added excellence are the key components of what sets Corporate Facilities Group apart from our competition in delivering high quality facilities management programs and we understand the impact of customer service, increasing asset value, cost savings and value added long term performance.
Innovation Through Leading Edge and Forward Thinking Technologies
Corporate Facilities Group continually strives to improve the services provided to our customers and we constantly research and pioneer new innovation / technologies and evaluate these for future use and measure their potential effectiveness, in both simulated and real world environments. In many cases, specific technological applications are tailored to support basic and unique facility operations.
SCOPE OF SERVICES
Facilities Management:
- Operations and maintenance
- Facility planning
- Benchmarking
- Technical Consulting Services
- Specifications and contracts development/administration
- Financial management
- Fire/life safety
- Customer service programs
- Facility assessment evaluations
- Building inspections
- Risk management
- Warranty tracking
- Account transition
- Performance tracking
- Disaster Recovery
- Construction and project management
Building Operations, Engineering and Maintenance:
- Physical Plant Operations
- Data Center Operations
- Mechanical/HVAC
- Electrical
- Plumbing
- Work order requests, implementation, tracking and close-out
- Equipment Preventive Maintenance
- Demand maintenance
- Mail delivery systems
- Emergency systems
- Systems inspections
- Customer response
Performance Tracking/ Benchmarking/Best Practices
- Clear focus of service level
- Specification development
- Service contracts review
- Cost savings programs
- Maximize systems operation
- Financial analysis
- Building by building operating analysis
- Measurable and quantifiable data on daily operations, budgets, goals
- Comparison with national and local BOMA / IFMA standards
Energy Management:
- Review and negotiate the best power company rate structure
- Evaluate existing energy management system, integration, operation strategy
- Refine and implement short and long term energy management strategy
Facilities Audits/Operating Analysis:
- Building assessment strategy
- Strategic planning
- Building conditions
- Systems and processes
- Manpower expertise and utilization
- Energy audits
- Energy management
- Preventive maintenance
- Operating and capital budget development
Vendor and Contracts Management:
- Develop vendor partnership teams
- Vendor pre-qualification analysis
- Specification development
- Procurement/purchasing
Project and Construction Management
- Project Development/ Master Planning
- Specifications development
- Value engineering
- Bid development/ bid review / contract administration
- Construction management
- Project close-out
Customer Support and Office Services:
- Mailroom management
- Copy center management
- Customer service centers
- Shipping and receiving
- Switchboard
- Telecommunications maintenance and support
- Office moves, move management, standards, reconfiguration, design
- Conference room set-up services
Financial Operations and Management:
- Pay invoices per month
- Client able to have on line capability
- Monthly reporting (by cost center and consolidated)
- Budget verses actual statement
- Monthly variance analysis
- General ledger and check register
- Transfer month end data electronically
- Invoice processing/chart of accounts coding
- Invoice to budget tracking
Budget Development:
- Zero base operating budget
- Zero base capital budget
- Budget to actual variance report
- Trending benchmarks
Reporting Process:
- Monthly operations report
- Monthly variance reports
- Accounting reports
- Building inspection report
- Work order report
Purchasing:
- Equipment, janitorial products, paper products, lighting products, filters, maintenance products
- National Purchasing Program
Environmental Health and Safety:
- Regulatory compliance/ADA
- Hazardous materials management/replacement of ozone
- Damaging agents
- Confined spaces
- Lock-out/ tag-out/Safety training
- Indoor air quality
OPERATING PRINCIPALS
As a vehicle to achieve common objectives with our customers, Corporate Facilities Group has developed operating principals which are applied daily to our facilities services. Extensive experience proves that rigorous application of leadership principals and expertise within the operating principals as well as our daily focus on our mission, will result in an enhanced environment maintained at a competitive cost.
Raise the Bar of Service Excellence
- Superior Facilities Management and Building Services
- Unparalleled Customer Service
- Comfortable Environment
- Reduction in Demand Service Calls
- Continued Improvement Process
- Total Quality Management
Increase the Value of the Assets
- Superior Building Operations
- Computerized Preventive Maintenance Management
- Building Inspections and Follow-up
- Environmental Health and Safety
- Facilities Assessment Evaluation
Reduce Operating Expenses
- Detailed Facility Specifications and Contracts
- Comprehensive Energy Management Programs
- National Purchasing and Vendor Partnership Program
- Facility Assessment Audits and Building Evaluations
- Consolidation and Prioritization of Services
- Review Budget Verses Actual Performance
CUSTOMER SERVICE
Of paramount importance within our organization is customer service. Through the utilization of our facilities support teams, innovation, technology and coupled with our vendor partnership teams, Corporate Facilities Group provides our customers with productive employees and well maintained, efficient operating assets.
Corporate Facilities Group has gained a reputation for quality, professionalism, consistency, commitment, responsiveness and value. Our leadership supports our team members from the ground up which combine to embrace and form a cohesive partnership with our customers.
All facility managers, building engineers, technicians and facility support teams providing Corporate Facilities Group and maintenance services are employed by Corporate Facilities Group and are not contracted or out-sourced. We take great pride in our associates and the high degree of talent and customer service attitude they possess.
Corporate Facilities Group’s hiring process is the most critical step when staffing a facility assignment. We understand the value of the partnership approach when hiring team members within our organization. We select team members with quality decision making skills, industry knowledge, experience and teamwork, common sense and a desire to continue to learn and grow within our organization.
Corporate Facilities Group is "Customer Focused" with an emphasis on "Quality Service". We have responded to the challenge of corporate restructuring through associates well trained and focused, including strong and effective communication and leading edge technology, which ensures the growth and prosperity of our customers and associates that we serve.
Process improvement at its best requires human integrity and ingenuity, increased skills and technological creativity. Our investment in people ensures a continued process improvement in all core operating areas that support our facility services.
We believe that our team members and vendor partners are our greatest assets. We provide the resources, tools and on the job technical reinforcement so that our customers, team members and vendor partners can raise the bar of customer service and increase the value of our customers assets while reducing operating expenses.
Corporate Facilities Group's leadership is from the ground up and not the top down. We empower our facility support teams to build teamwork, take ownership of our customers facility operations, embrace and understand our customers culture and make decisions that are in the best interest of our customers.
PERFORMANCE MEASUREMENT
Performance measurement is the cornerstone of the operational tools and information used by Corporate Facilities Group for making relevant, timely and accurate decisions for improving the quality and level of service. It is all the methods for gauging and recording the level of satisfaction with the client as well as for measuring Corporate Facilities Group’s performance.
Corporate Facilities Group understands the effectiveness of our processes must be measured against how effectively they bring out their end results within the context of our mission, company vision and customer expectations. This means that we are constantly vigilant to appraising each process step for integrity, professionalism, efficiency and degree of contribution to the end goal of our customers.
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